Support
We are here to help with your iaNumber account, your WhatsApp assistant and the ChatGPT / Claude connector.
Contact channels
- E-mail: suporte@ianumber.com
- Phone (toll-free in Brazil): 0800 027 3020
- WhatsApp: +55 11 94709-8639
We answer on business days, Monday to Friday, 9 am to 6 pm (Brasília time).
Connecting iaNumber to ChatGPT
- In ChatGPT, open Apps, find iaNumber and select Connect.
- Sign in on the iaNumber page with your e-mail and password and confirm the read-only access.
- Ask, for example: "Use iaNumber to show my appointments for this week."
To disconnect, go to ChatGPT Settings → Apps → iaNumber → Disconnect. Signed up with Google? Set a password with "Forgot my password" first.
AI assistants (ChatGPT and Claude)
You can connect your iaNumber account to AI assistants such as ChatGPT (OpenAI) and Claude (Anthropic) through our MCP connector at https://mcp.ianumber.com. The connection is optional, uses OAuth (you sign in on an iaNumber page and your password is never shared with the assistant) and can be revoked at any time in the assistant's settings.
When connected, the assistant can only read: your first name and an account summary; your WhatsApp numbers on iaNumber and their connection status; the categories and texts of your knowledge base; the names, descriptions and status of your catalog products; and your appointments (title, date, time and status).
The connector is read-only. It never sends messages or changes your data, and it never shares WhatsApp conversations, your customers' phone numbers or contact details, passwords, plans, credits, prices, payments, card or bank data.
What the assistant receives is processed by OpenAI or Anthropic under their own privacy policies (openai.com/policies/privacy-policy and anthropic.com/legal/privacy). iaNumber stores only the connection tokens (as irreversible hashes) and access logs, while the connection is active; they are deleted after expiry or revocation.
Questions about the connector: suporte@ianumber.com.